(1) Reducing High Utilization of Emergency Services Among Older Adults

Ofra Paz, DayBreak Adult Care Centers

The Rapid Response Case Management (RRCM) is a pilot addressing the issue of high utilization of emergency medical systems for non-emergency causes by older adults. DayBreak Adult Care Centers is expanding the pilot in its second year, to work with large healthcare systems and social services, including Emergency Medical Services, hospitals, health care plans and Adult Protective Services.

Learning Objectives:

• The value proposition that community based-services could bring to the table when partnering with healthcare systems.
• Breaking the silos: What are the main challenges in forming and scaling collaborations

between community-based organization and healthcare systems?

• Showing your impact: How to create a data driven model of care.

(2) Re-Opening Adult Day Centers’ Plan Implementations: Lessons Learned in IN & NC over 3+ Months

Vicki Maynard, Executive Director, SarahCare of Indianapolis

Mark Bumgarner, Executive Director, Adult Life Programs

In depth re-opening planning is essential to describe the specific steps to address/meet the 'overwhelming' federal/state regulations in the COVID-19 era. The presenters will describe the steps taken to transition from the Plan through implementation, the Plans’ core elements will be reviewed concurrent with the lessons learned. In uncharted waters, one has to have a Plan A, be able to know when and how to pivot, to make immediate decisions, and move forward. Attendees will learn unexpected pitfalls; steps taken to successfully resolve and avoided a crisis.

Learning Objectives:
Steps taken to transition from the Plan through implementation;

• Plan's core elements: education, staff training, communication with multiple stakeholders, policies and procedures, PPE supplies;
• Lessons learned: transportation, census re-building, social distancing, personal care, activities, meal service, screening vs testing, employee issues; and
• Leadership skills required.